ServeTech Global

Case Study: Pathway Nexus Group

About Project

Pathway Nexus Group delivers transformative educational programmes across the UK, focusing on students at risk of exclusion, emotionally based school avoidance (EBSA), and long-term disengagement. Their core aim is to rebuild character, confidence, and direction through tailored mentoring and structured pathway planning.

Pathway Nexus Group

Education / Youth Services

Web Design, Platform Strategy, Design System

Custom Web Platform

Project Desciption

Guiding Futures Through Empowerment

Pathway Nexus needed a digital platform to reflect their deep commitment to supporting vulnerable youth. The platform had to resonate with multiple audiences—schools, parents, and youth services—while conveying care, structure, and proven results. We focused on building a warm, supportive experience that inspires trust while clearly presenting programme impact and success stories.

Inclusive, Accessible Design

We developed an easy-to-navigate design system that speaks to both education professionals and guardians, with friendly illustrations, vibrant but soft colors, and inclusive visual elements. All user pathways—from discovering services to submitting referrals—were optimized for clarity and ease of use.

Our Design Approach

  • Clean, friendly UI with empathetic visuals

  • Custom pathway planner section with clear CTAs

  • Accessibility-first approach to UX

  • Fully responsive design, including mobile-first flow for on-the-go staff and parents

The Challenge

Supporting students at risk of exclusion or experiencing emotionally based school avoidance (EBSA) is a deeply sensitive mission—and Pathway Nexus Group needed to convey this through a digital platform. Their work involves trust-building, emotional safety, and long-term mentorship, all of which had to be reflected online without overwhelming users. One of the biggest challenges was striking the right tone: authoritative and professional, yet warm and approachable for parents, educators, and support staff alike.
They also needed to simplify the often fragmented referral process. Before the platform, school staff and guardians relied heavily on manual paperwork or emails—leading to delays, miscommunication, and missed opportunities for timely intervention. A solution was required to streamline referrals, monitor student progress, and share updates across multiple stakeholders while ensuring full data privacy and clarity.
Finally, engagement was a concern. Many of the target users (especially disengaged students and their families) don’t respond well to traditional education portals. Pathway Nexus wanted to ensure that the design was inclusive, mobile-friendly, and visually appealing—creating a sense of encouragement rather than pressure. The platform needed to work not just as a tool, but as a genuine part of the support system.

Our Solution

  • User-Centered UX Flows:
    Designed intuitive flows for wallet connection, token swapping, bridging, and portfolio management.

  • Mobile-First Responsiveness:
    Optimized layouts and performance for mobile devices with low bandwidth and varying screen sizes.

  • Modular UI Design System:
    Developed scalable components to maintain visual consistency and support future feature expansion.

  • Clarity in Transactions:
    Included visual status updates for on-chain confirmations, gas fee estimations, and slippage alerts.

Key Features Developed

  • Self-Custody UX: Non-custodial wallet flows, clear signing prompts

  • Token Swap: Minimal steps, live pricing feedback, slippage control

  • Dashboard Analytics: Portfolio overview, token tracking, and gain/loss metrics

  • Multi-Chain Access: Easily switch between chains with visual indicators

  • Mobile Optimization: Full DEX features accessible on mobile without compromise

Our Workflow

We follow a structured yet flexible workflow that ensures every project is approached with clarity, creativity, and precision. From understanding your goals to delivering high-quality design solutions, each step is tailored to meet your unique needs. Our process is collaborative, transparent, and focused on creating user-centered experiences that drive real results.

Discovery & Planning

We start by understanding your business, goals, and target audience. Through discussions and research, we define the project scope, objectives, and success metrics.

Strategy & Structure

Based on our insights, we develop a tailored strategy and outline the structure of the project. This includes conceptual planning, information architecture, and defining key deliverables.

Design & Development

Once the foundation is set, we move into the creative or technical execution phase—depending on the project. Whether it’s designing visuals, developing a website.

Review, Launch & Support

Before launch, we conduct final reviews and quality checks. After approval, we deliver the final product and offer ongoing support if needed.

Results & Impact

Pathway Nexus Group now has a digital platform that mirrors their life-changing work offline. Since launch, they’ve seen:

Impact Summary:

  • 70% increase in referral form submissions

  • 60% reduction in admin workload via dashboard use

  • More engaged stakeholders from schools, councils, and youth services

  • Positive feedback from parents citing clarity and warmth of the platform